69GAMES a.s. is fully aware of its responsibility as a licensed operator of gambling games. Gambling activities such as betting, taking part in lotteries or playing card and other games are a widespread social phenomenon, but we are aware of the risk of addiction to the thrill and excitement that are inseparable from playing and betting. The most reliable protection against developing an addiction is always the player’s responsible approach. Every user should play only on the basis of their own free and informed decision and with regard to their financial means. We believe that playing and betting in reasonable measure is no reason for concern. As a responsible company, we comply with all applicable local and international regulations and standards, including Act No. 186/2016 Coll., on Gambling. We offer players a wide range of features that help them keep their playing and betting at a reasonable level and under their own control.
The following questions come from the international organisation Gamblers Anonymous. Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others recover from a gambling problem.
1. Did you ever lose time from work or school due to gambling?
2. Has gambling ever made your home life unhappy?
3. Did gambling affect your reputation?
4. Have you ever felt remorse after gambling?
5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
6. Did gambling cause a decrease in your ambition or efficiency?
7. After losing, did you feel you must return as soon as possible and win back your losses?
8. After a win, did you have a strong urge to return and win more?
9. Did you often gamble until your last money was gone?
10. Did you ever borrow to finance your gambling?
11. Have you ever sold anything to finance gambling?
12. Were you reluctant to use “gambling money” for normal expenditures?
13. Did gambling make you careless of the welfare of yourself or your family?
14. Did you ever gamble longer than you had planned?
15. Have you ever gambled to escape worry, trouble, boredom, loneliness, grief or loss?
16. Have you ever committed, or considered committing, an illegal act to finance gambling?
17. Did gambling cause you to have difficulty sleeping?
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
20. Have you ever considered self-destruction or suicide as a result of your gambling?
If you answered YES to seven or more of the questions above, you may have a gambling problem. These questions are for guidance only. Only a professional can diagnose problem gambling.
If you would like to talk to someone, please contact an institution specialising in the prevention and treatment of pathological gambling:
General University Hospital in Prague
Apolinářská 4, Prague 2
Tel.: +420 224 968 208
E-mail: adambulance@vfn.cz
Further contacts for professional help, helplines and an online counselling service are published by the Ministry of Finance of the Czech Republic (in Czech): I need to consult a professional
If you need a short break, you can log in to your player account and use the option to exclude yourself immediately from gambling for 48 hours. The exclusion applies to all gambling operators in the Czech Republic: gaming halls, casinos and online. After 48 hours, you can take part in gambling again automatically.
To exclude yourself immediately for 48 hours, continue here.
The Register of Natural Persons Excluded from Participation in Gambling (the “Register”) is maintained by the Ministry of Finance of the Czech Republic. A person entered in the Register may not take part in gambling with any operator in the Czech Republic, whether in casinos, gaming halls or online. You can apply for entry in the Register in two ways:
You can submit an application for entry in the Register directly with us after logging in to your player account at 69games.cz. We will forward your application to the Ministry of Finance of the Czech Republic, which will make the entry. The entry is for an indefinite period, but for at least 12 months.
Before submitting the application, please note the consequences of being entered in the Register:
Entry in the Register does not automatically close your player account. You can still request a payout of the remaining balance in your player account after the entry.
We recommend that you provide your e-mail address when submitting the application. The Ministry of Finance will send you a Notice of Entry to that address. If you do not provide an e-mail address, the notice will be delivered to your data box (if you have one) or by post. We will confirm that your application has been sent by a notification in your player account. If in doubt, please contact us at podpora@69games.cz or by phone at +420 412 154 009.
To apply for entry in the Register for an indefinite period, but for at least 12 months, continue here.
You can also apply for entry in the Register yourself at any time, whether or not you have a player account with any operator. The application is submitted on the prescribed form published by the Ministry of Finance on its website (in Czech):
The application can be submitted:
You can apply to the Ministry of Finance for removal from the Register only after the protection period has expired, i.e. at least 1 year after the entry. More details are available on the Ministry of Finance website (in Czech): Important information on removal .