If you have any questions or requests regarding the processing of your personal data, or if you wish to exercise any of your rights listed below, please contact us by phone at +420 412 154 009 or by e-mail at podpora@69games.cz.
The controller of personal data is the entity which, alone or jointly with others, determines the purposes and means of the processing of personal data.
The controller of your personal data is:
69GAMES a.s.
Registered office: Střelniční 1770, 744 01 Frenštát pod Radhoštěm
Company ID (IČO): 07597983
(hereinafter referred to as “69GAMES” or “we”).
In line with the principle of transparency, we consider it important that you know exactly what personal data we process, how we process it and for what purpose.
We only process personal data that is necessary for us to:
• provide you with our services,
• comply with our legal obligations, and
• protect our legitimate interests.
If you do not provide us with the personal data necessary for participation in gambling games, we will not be able to allow you to take part in games operated by 69GAMES.
We mainly process the following categories of personal data:
1. Identification data
Basic data used to clearly identify you as a customer, for example:
• first name, surname, title,
• birth number (if assigned),
• date of birth,
• permanent residence address,
• number of your personal identification document (identity card, passport or similar document),
• citizenship,
• gender.
2. Contact data and login data
Personal data which enables us to contact you and provide services in line with your preferences, in particular:
• phone number,
• e-mail address,
• other contact details you provide to us.
We also manage login data to your account, in particular:
• username,
• password, PIN or other security elements,
which are used to securely authenticate your identity.
3. Gaming data
We collect data linked to your gaming activities which are closely connected to our products and services. This includes in particular:
• game history,
• self-imposed gaming limits,
• winnings and losses,
• preferred games.
For the purpose of sending tailored commercial communications, we may also analyse your behaviour and preferences (profiling).
4. Financial data
For the execution of payments and fulfilment of legal requirements, we process data relating to payment transactions, such as:
• bank account number,
• masked payment card number,
• information on the transaction amount, payer identity and other transaction details.
5. Call recordings
When you contact us by phone, we may inform you at the beginning of the call that it may be recorded and ask for your consent. If you do not wish the call to be recorded, you may:
• contact our support by e-mail or chat instead, or
• express your objection to recording during the call.
In some cases, however, we may record calls even without your consent, based on our legitimate interest or a legal obligation (for example, to protect our legal claims or to fulfil contractual obligations).
Call recordings are used for:
• checking the quality of services provided,
• training and guidance of customer support staff,
• verifying compliance with obligations laid down by legal regulations and supervisory authorities.
6. Other technical data
We may also process your online identifiers, for example:
• IP address,
• cookies,
• other technical data generated by your device or our websites.
Processing of this data helps us to:
• manage and secure our websites,
• diagnose technical problems,
• ensure the proper functioning of services,
• remember your user settings.
More information is available in our Cookie Policy.
We process your personal data only to the extent necessary to provide our services and to meet our legal or contractual obligations. In particular, for the following purposes:
1. Registration and participation in gambling games
For the purpose of registering you and enabling your participation in gambling games via our website or our land-based premises.
The legal basis for this processing is performance of a contract to which you are a party.
2. Marketing, projects and competitions
We organise various projects, competitions and marketing events where visual or audiovisual recordings may be made.
For this purpose, we may, to a limited extent, process data such as: first name, surname, place of birth, e-mail, phone number, favourite sports club, permanent residence and correspondence address.
The legal basis is performance of a contract or our legitimate interest.
3. Compliance with legal obligations
We process personal data in order to comply with obligations arising from specific legal regulations, such as:
• Act No. 253/2008 Coll., on certain measures against money laundering and terrorist financing,
• Act No. 186/2016 Coll., on gambling,
• Act No. 563/1991 Coll., on accounting,
• Act No. 280/2009 Coll., the Tax Code, all as amended.
The legal basis is compliance with a legal obligation.
4. Marketing communication (without consent)
We may use your electronic contact details to promote our products and services even without your prior consent, where permitted by law.
You can, however, opt out of this type of marketing at any time.
5. Direct marketing based on consent (profiling)
For sending personalised offers and commercial communications, we may analyse your behaviour and preferences (profiling).
In this case, the legal basis is your consent.
6. Functionality of the registration form and gaming portal
We process technical cookies and related data necessary to enable your registration and participation in games.
The legal basis is performance of a contract.
7. Security of IT systems and networks
To protect our IT systems and networks, we may process technical and operational data.
The legal basis is our legitimate interest or the legitimate interest of a third party.
8. Fraud prevention and detection (profiling)
To prevent and detect fraud, we analyse identification data, product and service data, profile data and other information.
The legal basis is our legitimate interest or the legitimate interest of a third party.
9. Protection of property and security
For security reasons and to protect our property, we may process video recordings from our premises in which you may appear.
The legal basis is our legitimate interest.
10. Complaints and dispute resolution
For the potential exercise or defence of legal claims, we store recordings of telephone calls.
The legal basis is our legitimate interest or the legitimate interest of a third party.
11. Marketing and statistical analysis
To better understand client behaviour and anticipate future needs, we may carry out marketing and statistical analyses, profiling, segmentation and reporting.
Data may be processed manually or automatically, for example using tools such as Google Analytics, Facebook, Google Ads, Connextra and others.
We mainly use anonymised or aggregated data. If the data is not anonymised, we process it based on your consent.
12. Exercise of legal claims
We may also store your personal data in order to exercise or defend our legal claims in the future.
The legal basis is our legitimate interest.
If you give us your consent, we process your personal data in particular for the purposes of:
• offering tailored products and services,
• marketing processing and analysis,
• profiling to adapt our offers to your expectations,
• improving our services.
We do not want to bother you with irrelevant or excessive communication, so we use the data collected to offer you only relevant products and services.
We communicate with you through:
• telephone calls,
• SMS messages,
• electronic messages or pop-up notifications on our website or in mobile applications.
Your consent is voluntary. You may:
• refuse to give consent, or
• withdraw it at any time.
Refusal or withdrawal of consent does not affect contractual relationships or the use of services that do not require such consent.
You can withdraw your consent at our land-based premises or in your player account. Due to technical limitations, withdrawal of consent may take effect with a short delay.
If personal data is processed on the basis of legitimate interest, you also have the right to object to such processing.
We retain personal data only for as long as is necessary to fulfil the purpose for which it is processed, i.e.:
• usually for the duration of the contractual relationship, or
• for the period required by legal regulations.
As a rule:
• we archive personal data for 10 years, as required by specific laws,
• we store it for the duration of the contract and after its termination where required by law or our legitimate interest, but always only for the necessary period.
If we process personal data based on consent, we do so only for as long as the consent is valid. Once consent is withdrawn, processing for that purpose is stopped.
Personal data processed in connection with participation in our projects, competitions and marketing events is stored:
• for the duration of participation, and
• for a maximum of 1 year after it ends.
Call recordings are stored for 1 year.
We follow the principle of data minimisation – we have internal archiving rules in place to ensure that personal data is not stored longer than necessary.
Personal data processed by 69GAMES comes from various sources.
We mainly process data:
• that you provide directly to us (e.g. during registration, when requesting products and services, or when participating in competitions or promotional events),
• that arises from your activity (e.g. using our websites, mobile applications, your gaming account),
• that we obtain during your personal visit to our premises.
We may also use data:
• from publicly available sources (such as social networks),
• from cooperating third parties (e.g. anti-fraud agencies, payment service providers, population registers).
We may share your personal data as follows:
1. Within the 69GAMES group
With companies belonging to the 69GAMES group, for internal administrative purposes, risk and security management, and protection of our rights and legitimate interests.
In some cases, data may also be shared for marketing purposes – in such cases we will ask for your consent.
2. With processors and trusted third parties
We may share your personal data with third parties that provide us with administrative or technical support (processors).
This may include, for example:
• IT service providers,
• payment service providers,
• external advisors,
• other entities bound by confidentiality obligations.
3. With public authorities and law enforcement
Where required by law, we may disclose your personal data to the competent public authorities.
Access to your personal data is restricted to a limited number of employees who are bound by confidentiality and may handle the data only on the basis of our explicit instructions.
We process your data transparently, fairly and in accordance with the law. In connection with the processing of personal data, you have in particular the following rights:
• the right of access to your personal data,
• the right to rectification of inaccurate or incomplete data,
• the right to erasure (“right to be forgotten”) in cases defined by law,
• the right to restriction of processing,
• the right to data portability,
• the right to object to processing based on legitimate interest or for direct marketing purposes,
• the right to lodge a complaint with the Office for Personal Data Protection against the way we process your data.
To access our website and use our services, you must be at least 18 years old.
We have implemented technical measures that prevent the registration of persons under 18.
We do not knowingly process personal data of persons under 18 years of age.
If a customer, as a parent or legal guardian, discovers that their child has provided us with personal data, they should contact us without delay so that we can stop processing such data.
If we find that we are processing personal data of a person under 18, we will delete this data immediately.
We may update this Privacy Policy in the future.
We will inform you of any significant changes through agreed communication channels (for example by e-mail or by a notice in your player account).
We nevertheless recommend that you regularly review the current wording of this policy.